📦❄️ Usage & Storage Instructions

📦🚚 Shipping & Delivery Policy (Commitment to Quality and Customer Rights)


We always strive — with God’s grace — to ensure that your order reaches you as quickly as possible and in the best condition.

All our products are shipped frozen to maintain their quality and organic nature.

The shipping company ensures that products are transported at temperatures between -3°C to -15°C, so they arrive to you exactly as they left us.

Note: We kindly ask our valued customers to review this policy, as knowing it helps us serve you better and ensures your comfort and satisfaction 🌸

⏳ Processing & Shipping Times

🏙️ Within Jeddah (Fast Delivery)

  • Zone 1

🏘️ Zone 2 Areas

Riyadh, Qassim (Buraidah – Unaizah), Makkah, Dammam, Khobar, Saihat, Dhahran, Khamis Mushait, Abha, Madinah, Al-Ahsa, Ta’if, Diriyah

Zones 3 & 4 (Provinces & Villages)

🗺️ Covered Cities & Shipping Conditions

  • Orders for Zone 2 must be at least a 2-month course.
  • Orders for Zone 3 must be at least a 3-month course.
  • Orders for Zone 4 must be at least a 4-month course.

Note: Delivery to Zones 3 & 4 is not automated. Please contact our customer service for details and pricing.

❄ Detailed Zones

  • Zone 3
  • Zone 4

✅📦 Quality & Receipt Conditions

Our products are frozen, and we deliver them at the highest possible quality.

The shipping company follows a strict cold chain from departure to delivery.

Therefore, we allow only two delivery attempts to ensure the product remains in perfect frozen condition.

🔹 Upon Receiving Your Order:

Dear customer, you have the full right to receive a product that is intact and as described.

Please follow these steps if you notice any damage:

  1. Take a clear photo of the shipment immediately upon receipt.
  2. Ensure the photo shows the exact location of the damage.
  3. Report it immediately through the official store contact channels.

If the shipment is not photographed or reported at the time of delivery,

the store cannot be held responsible for compensation, as we prioritize procedure accuracy and product quality.

📝 Know Your Rights & Ensure Accurate Information

If your order is shipped to the wrong city due to incorrect information, the cost of reshipping or rescheduling will be borne by the customer according to the shipping company’s policy.

These fees reflect the actual shipping company charges, not the discounted price shown on your invoice.

To ensure fast and accurate delivery, double-check your address and city before confirming your order. This guarantees your comfort and satisfaction 🤍


🚫📦 Cancellation After Shipping

Not allowed once the shipment has left our warehouse.


🛑⚡🌪️ Delays Due to Uncontrollable Circumstances

We are not responsible for delays caused by natural disasters, traffic, or other force majeure events.


✅ Order Confirmation

Dear customer,

“Once you complete and confirm your purchase, this is considered documentation of your trust and commitment to all shipping and delivery policies, which were designed to suit our store and ensure your satisfaction.”

We care about your rights as much as we care about our store’s reputation, and our goal is always to make sure you are happy and satisfied with your experience 🌿